Kent - Tortoise

Here at Sunbeam General Store, we are dedicated to ensuring our customers receive high-quality products. 

• Sunbeam General Store offers a 30 Day return policy
• Cash back or refund to your credit card within 30 days.
• No returns after 30 days.
• No returns on sale items & select hygiene products.
• Items must be unused and in the condition they were purchased. 

You may return most new, unopened and/or unused items within 30 days of delivery for a full refund, minus the return shipping costs (subject to the exceptions listed below). We will, however, pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items must be in their original, unused, unwashed, and unopened condition with any tags still attached and original packaging included.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sunbeamgeneral@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sunbeamgeneral@gmail.com and send your item

to: 10 Bridge Street. Suite 3 Frenchtown NJ 08825

Please note, if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.